Choosing an HVAC contractor is an important decision that shouldn’t be made without doing some investigating to be sure you’re making the right choice.
First, select a contractor who will ask you about your wants and needs and more important, listen to you. With that information, they should be able to present up to four options from which you can select.
When they arrange your installation, is it when you want it done, or when they can fit you in? Will your contractor pull a permit on every job? Doing so will make sure that it meets all of your local codes.
HVAC system installation is not a do-it-yourself affair and a successful installation requires a contractor that is skilled in many areas, from load calculation to piping and a lot of steps in between. You could get the best system, but if it’s improperly installed you may not get the best performance.
Here are a few other questions to help you make the best choice while searching for your HVAC contractor.
Do they have NATE-Certification?
NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have verified their knowledge in the HVAC industry by passing real-world and specialized tests designed by a committee of industry authorities. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will provide you peace of mind knowing your contractor has undergone intense professional training.
Do they have references or referrals?
A professional HVAC company will be able to provide you with a list of recent customers that you can chat with and tell you about the quality of their company’s work. Chat with their list of references and ask about their project and if they’d recommend the company.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to check out the consumer ratings of an HVAC contractor and you’ll be shown any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be serious about their profession and will be able to provide referrals for previous work.
Another option is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are typically the most beneficial recommendations because they are coming from people you know. You’ll find out who to talk to and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely upon positive word-of-mouth, so if someone you trust recommends them it’s likely they’ll do good work for you too.
Are they properly licensed and insured?
Not all states require licensure for heating and cooling contractors, but practically all of them do. It’s easy to search online to find out if your state requires a license so you know whether or not to ask for one when gathering quotes from a contractor. The reason most states require licenses is simply to guard you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably in your interest to look elsewhere to help get around any potential concerns.
When do I bring up these questions?
The best time to ask questions and choose an HVAC contractor is right now, before something goes wrong with your system. Get your furnace looked at while it’s operating properly and arrange your routine maintenance.
Your family’s health, comfort and safety is our business at Edington Heating & Cooling Inc in Troy. Our HVAC experts would be happy to answer any and all of your questions. Call us at 937-558-9478. We look forward to becoming your partner in keeping your system running safely and efficiently.
